Payment, Packaging & Delivery

OUR DELIVERY TO YOU

All of our products are designed and made in the UK.
At the moment, delivery is only available to the UK, and more recently Europe.

PAYMENT

We use PayPal Business as our payment gateway, for efficient & secure transactions.
No PayPal account? Don’t worry! This method accepts all Debit & Credit payment methods without the need for a PayPal account.

We now have an SSL Certificate on our website, to ensure your customer information is transmitted securely.
This is symbolised by the padlock within the address bar, where further information is available.

PACKAGING

All greetings cards, journals and kitchen textiles are presented neatly within a biodegradable cello wrap, and packaged within a strong, post-friendly, 100% recyclable envelope.

All Home textiles are wrapped in tissue, and packaged within bubble-wrap and a strong, post-friendly mailbag.

DESPATCH, COURIER & POSTAGE

Upon receipt of payment, we despatch all orders within 2 working days. Our Standard delivery time to the UK is 2-3 working days, to Europe up to between 5-7 working days.

Most deliveries are made with Royal Mail, and take place Monday-Friday.

In the case of Home Textiles, large orders will be sent by DPD’s tracked service. This will require an accurate contact number, address and email address to complete the delivery successfully.

UK P&P Charges are below (Only 1 charge applies, and this does default to the largest value)

Small Cards: £1.00
Regular Cards: £1.50
Journal Sets: £2.00
Kitchen Textiles: £3.75
Small-Medium Cushions: £6.00
Large Cushions*: £7.95

*All orders to the UK over £50 qualify for Free Delivery. This discount currently overrides any other discount online, due to the larger discount value.

Deliveries to the UK over £15 are sent using Royal Mails’ Confirmed service, which does require a signature.

We have only recently opened our doors to delivery to Europe. Whilst most deliveries will qualify for Royal Mail and arrive as normal, we are still learning more about this and we do recommend you allow extra time for your delivery.

Regardless of destination, please complete all of the delivery Information fields when processing your order to ensure accurate & timely delivery.

QUALITY & CARE

As well as being fully recyclable and biodegradable, the card used in all of our paper based products is FSC certified, meaning that it is made with, or contains, pulp from well-managed forests. It is also Heavy Metal Free and because the bleaching process avoids the use of harmful chlorine, it is classified Elemental Chlorine-Free (ECF).

All of our textile products are made to a commercial standard, and contain a care label with the relevant care instructions to follow.
Please note, due to the nature of the fabric, our range of cushions does require dry cleaning in order to preserve their original finish.

CUSTOMER CARE

Every order is important to us, no matter the size.
If you have any queries, concerns or suggestions, do contact us by email and we’ll do our very best to help.

Find out more about our Returns & Exchanges, Privacy and Terms & Conditions.